Reference

Terms & Conditions You Should Know

When you open an account with supraslot link, you're agreeing to a set of clear rules designed to keep your wallet safe, your gameplay fair, and your account…

Account SecurityPayment TermsWithdrawal RulesFair Play Policy
supraslot link Terms & Conditions You Should Know
REACH OUR TEAM

How to Contact Us About Terms Questions

Team online

Live Chat

Open the chat bubble in the bottom right of the lobby. Our team responds during operating hours Monday to Sunday, 09:00 to 23:00 Indonesia time. Ask about account eligibility, withdrawal holds, or terms interpretation.

Email Support

Send detailed questions to [email protected] with your account email and username. We reply within 24 hours on weekdays. Use email for sensitive account or verification disputes.

Account Help Centre

Visit the Help section inside the lobby (gear icon, top right) to browse answers about account rules, payment holds, and verification steps. Searchable by keyword for fast answers.

SECURITY & DATA

How We Protect Your Account and Information

Account Verification

When you open an account, we ask for your legal name, ID number, date of birth and phone number. This step prevents duplicate accounts and underage access. We verify your identity again before your first withdrawal to match local anti-fraud rules.

Password Security

Your password is encrypted. Never share it with support staff—our team will never ask for it. Enable two-factor authentication in your account settings (found under Security) for an extra login layer.

Data Retention

We keep your account data, transaction history and communication records for seven years after account closure to meet tax and fraud-investigation obligations. You can request a data export any time through support.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings and track how you use the site so we can improve it. You can disable non-essential cookies in your browser settings without losing core functionality.

Dispute Resolution

If you believe a charge or game result is wrong, contact support with your transaction ID or game round number. We investigate within five business days and respond with findings and any corrective action.

Request Account Changes

To update your name, ID number, phone or email, go to Account Settings → Profile and follow the verification prompts. Changes take effect after confirmation. To request deletion of your account, email support with your username and reason.

Frequently Asked Questions About Our Terms

Go to the login page and tap Forgot Password. You'll receive an email link to reset it within minutes. Check your spam folder if it doesn't arrive. Never share password-reset links with anyone. If you don't receive the email after ten minutes, contact live chat support and we'll help restore access.

Yes. Our terms require legal name and valid ID number (KTP, passport or driving license) to register. This keeps underage players off the platform and helps prevent fraud. If your registered name doesn't match your ID, withdrawals will be delayed until you update it through account settings.

After you request a withdrawal, we verify the amount and your identity (usually within two hours on weekdays). Once approved, the transfer to your DANA, OVO, GoPay or QRIS account completes within 15 minutes. Bank transfers take one to three business days depending on your bank's processing speed.

Deposits via DANA, OVO, GoPay and QRIS carry no fee from supraslot link—your bank or e-wallet provider may charge a small processing fee. Withdrawals to those same methods are fee-free. Bank transfers may incur a fee from your bank; we'll show you the amount before you confirm the withdrawal.

No. Our terms prohibit duplicate accounts. If we detect multiple accounts registered to the same person, ID number or device, we may suspend them all. If you accidentally created two accounts, contact support with both usernames and we'll help you close the extra one without penalty.

Violations range from minor (e.g. sharing your login credentials) to serious (e.g. using fake ID to register, running betting automation bots, or transferring accounts to others). Minor violations trigger a warning. Serious violations result in account suspension or permanent closure, and funds may be forfeited where local law permits.

Yes. Email [email protected] or use the Account Closure option in Account Settings under Security. Include your username and reason. Once closed, your balance will be withdrawn to your registered payment method within five business days. You can reopen an account six months later if you choose.